The Club Company partners with 59club UK

The Club Company has enlisted the services of leading customer service analyst and training provider, 59club UK, as we endeavour to further enhance the member and guest experience across our portfolio of 15 clubs. In addition to significant financial investment to both the on and off course facilities, we are keen to ensure that service levels are elevated to match.

59club provides industry leading benchmarking and insights which will allow us to identify the strengths and opportunities across our operation. These insights will then be used to deliver a bespoke programme of training and support within each club encompassing Golf Operations; Food & Beverage; Hotel and Membership sales & retention.

Matt Rollinson, Regional Operations Director highlighted his reasons for engaging with 59club: ‘Product, Sales, Service and Retention are all pillars of our overall group strategy and are areas that our newest partnership with 59club will support us with as we continue to improve and develop.

A programme of detailed mystery shopping across all clubs will provide invaluable data to help us better understand the experience we offer, but more importantly the subsequent follow up training will empower us to make meaningful changes to improve the service offered to members and guests.’

Will Hewitt, 59club UK General Manager commented ‘We are delighted to be starting this journey with The Club Company and look forward to supporting the teams in aligning their customer service experience with some of the very best venues in the industry. The Account Management team at 59club UK are all excited to build relationships with the General Managers and Operational Teams within this fantastic group of clubs.’

59club have 9 territorial divisions serving the UK, Ireland, Europe, USA, Canada, Middle East, Africa, Asia, Australia and New Zealand. They are endorsed and supported by governing bodies such as the PGA, the Asian Industry Golf Federation and the French Golf Federation. 59club are also a chosen partner of the CMAE, European Tour Destinations and PGA branded properties.

The Club Company is a premium collection of 15 country clubs throughout the UK, combining a traditional golf environment with state-of-the-art health and fitness facilities. It is their mission to unquestionably be the premier collection of golf and country clubs in the UK, offering members, visitors and guests a feel-good experience through health and wellness, golf and more. The Club Company is hugely proud of their facilities and the experience on offer and continuously strive to maintain the highest levels of service and standards.